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How To Order

How To Order

As a dedicated internet company, we ask that you place your order online as this helps us to keep prices down and offers better security and order accuracy. We are however always on hand to help guide you through the process or answer any questions you may have.

It couldn't be easier to place your order. Just follow the simple instructions below:

  • Browse our product categories by using the navigation on the left of the page or search for items at the top right of every page. If you don't find what you are looking for or you are unsure about anything, please contact customer services who can answer any questions you may have.
  • Having found your item, click the 'view | buy' button next to the item, pack or box you wish to purchase.
  • If you need the prices to be ex VAT, click 'Show ex VAT pricing' button.
  • Edit the quantity if you want more than one item, pack or box.
  • Click the 'Add to Order' button to add your selection to your order. A confirmation message will appear at the top of the page. Continue shopping or click on ‘Checkout’ to review your order and purchase your items.
  • Enter your contact details. If you have registered with us, you can login here to automatically reload your details already securely stored with us.
  • Enter your delivery address. For UK residents use the post code finder to automatically populate your address into the form below. For European residents please add your local zip code and full address details. If you have more than one business address, give each one an easy to identify name – this will enable to quickly select the correct address for each order when you are a registered customer.
  • Having saved your address, select your delivery option. Your post code or country selection will have determined which delivery options are applicable to you.
  • If you are registered for VAT within the delivery country and you are able to supply a valid European Union VAT registration number, including the 2 letter country code, enter it in the VAT ID Box and apply using the "Apply VAT Number" button to the right of the box. This will zero rate VAT from your order.
  • Please note that VAT registration numbers will be checked and orders will not be fulfilled if we are unable to verify your VAT registration.
  • Having saved your address, select your delivery option. Your post code will have determined which delivery oprions are applicable to you.
  • Having selected your delivery option, continue to your billing details.
    • If the billing address and contact details are the same as the delivery address, select 'Click here to fill this form with your delivery details'.
    • If your billing address is the same but the contact name is different, select 'Click here to fill this form with your delivery details' and then amend the contact details and click 'Use Billing Contact'
    • If the billing address and contact name are different, fill in the form
  • Save your billing details by clicking 'Save Contact Details & Continue'
  • Review all your details and amend if required.
  • Accept our Terms and Conditions of Sale and click 'Pay Online Now'
  • Payments made by credit and debit cards are processed securely on secure servers. All communications with your computer, tablet or mobile phone are encrypted with a minimum of 128 bit security. You can confirm that you are connected to a secure server by checking that the website address begins with https:// rather than the usual http://. You will also see a padlocked symbol in either the address or status bar of your web browser. Having entered your payment information, click ‘Proceed’. SagePay will confirm your transaction details. If you are happy to complete the purchase, click 'Proceed'. Your transaction will take a few seconds to be authorised.
  • Your web browser will then confirm payment and display your order details which you can print for your record. We will also email you to confirm your order has been processed. A second email will then be sent to you once your order has been dispatched.
  • If you experience any problems when placing your order, please contact customer services and we will be happy to assist you.

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